If you change your mind on your purchase, you have a full 365 days to return it for a refund subject to some exclusions set out below. All goods must be unused, inactivated, in a saleable condition and in their original packaging with all labels still attached.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 365 days after delivery
There are some exclusions to our 365 days return policy, which are detailed below (unless faulty or not as described):
- Nutritional products must be returned within 30 days
- All types of clothing and clothing accessories including helmets, shoes and sunglasses must be returned within 30 days
- Any customised/personalised/ordered on demand items
- GPS systems such as sports watches or cycle computers can only be returned if unregistered*
- Gift vouchers
- Products received over 365 days ago
- Products that have been opened or unsealed
- Products returned in an unsatisfactory condition
KICKR BIKE Return Terms & Conditions
Because of the size and weight of the KICKR BIKE, when returning KICKR BIKE due to changing your mind, you will be charged a restocking fee of €225. This fee is inclusive of the costs associated with any packing material to secure the KICKR BIKE for return shipment. You will be responsible for paying for your own shipping costs for returning the item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Cigala Cycling Limited
21 The Green Castleview
To return your product, you should mail your product to:
Cigala Cycling Limited
21 The Green Castleview
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You must consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note that for faulty goods we will arrange the shipment back to us.
However, please also note that packages, during shipping, might get damaged due to nature outside our control or even the courier control (road conditions, weather, warehousing conditions, handling, human error).
When receiving a package, and signing off to the courier the receival of the package you automatically accept the conditions.
If you realise afterwards that the product inside the package is damaged, please notify us a soon as possible so that we can get in touch with the courier.
However, please note the if only the outside box is damaged and the product is in immaculate conditions, couriers nor ourselves take responsibility once the box has been accepted and signed during delivery.
Canceling an order
If you want to cancel an order before we have dispatched, please email us at: firstname.lastname@example.org
Please note that we pride ourselves on our quick turnaround time, this does mean there is only a small window to cancel your order. If you notice a mistake please cancel as soon as possible to avoid disappointment.
Although we will try our best to assist you we cannot guarantee we will be able to stop your order in time to prevent it from being dispatched.
Orders that have already been processed and dispatched can be canceled within 14 days of being received and must then be returned to Cigala Cycling Reail within a further 14 days as per your consumer rights.
Once the order has been canceled you will receive a confirmation email. If not dispatched orders that have been paid at checkout will be automatically refunded, any other payment methods would not have been charged so would not be due a refund. Orders that have been dispatched will be refunded at the point the good are received back with us. Unfortunately orders that have been canceled cannot be reactivated, so if you change your mind, please place a new order in the usual way.
Cigala Cycling is a retailer, not a wholesaler. Our aim is to inspire everybody, every day and everywhere to experience the joy of sport, not to act as a wholesaler supporting B2B sales. As such, we reserve the right to cancel excessive orders of individual products without notice. Please contact customer service for further information on this matter.
When you place a pre-order with us, we contact the appropriate distributor and place the order. If the item is available, we will then get order confirmation which we then confirm with you, along with the ETA. At this point, we have committed to the pre-order and can no longer cancel the item without penalty. Therefore, please be very sure when placing your pre-order as there are cancellation fees incurred if you change your mind. The cancellation fee for a pre-order is equal to 30% of the total amount, which for some orders of large amounts such as bikes, that is the non-refundable deposit that is required when placing the pre-order.
Estimated Time of Arrival (ETA)
ETA's can vary and are not guaranteed arrival date. We list the date given by manufacturer, but delays can and do happen. We cannot cancel your pre-order, even if delays are substantial, so please take this into account when ordering. We regularly update the product listing with the latest ETA. Keep an eye on the listings after you order to see when your product is due to arrive.
Settling a Pre-Order When It Arrives
When your item arrives we will contact you to settle any balance due and arrange shipping.
Orders must be settled within 7 days of the product coming into stock. Failure to settle within this period may mean you lose your pre-ordered item.
Prices quoted can be subject to change as items are only billed by manufacturers when they ship to us. We do everything we can to give you an accurate buy price, but pre-orders that are far away can vary in price if exchange rate varies from now until then.
Postage fees can also vary depending on the size of the product, type of shipping and number of boxes required. We suggest you pre-order each item individually as that way each pre-order's postage is paid separately and can ship as it comes into stock.
REFUND/CANCELLATION POLICY CYCLING HOLIDAYS
For all of our cycling holidays, deposit if €199. Once this amount is paid this is not refundable.
If you cancel your trip within 31 days before your trip, the full amount (if already charged) will be refunded.
In the case of cancellation within 31 days before the trip, the full amount is charged.
Cigala Cycling must be notified in writing of any changes.